oracle不支持vmware虚拟化环境认证

2013年8月1日 3926点热度 0人点赞 0条评论
查了oracle官网,请看这一篇最新(2013-7-12)的公告:
明确说明,oracle不支持vmware虚拟化环境认证,而且生产环境一旦有问题,是不支持的,除非客户能证明是在原生OS环境下的问题,才会受理。而且特意说明,对于RAC,只受理11gR2及以后版本的服务请求,处理办法同上。言外之意,之前的版本,门都没有,不过我们并不关注早期的版本。
*** Checked for currency: 10-JUL-2013 ***


Purpose
---------
Explain to customers how Oracle supports our products when running on VMware

Scope & Application
----------------------
For Customers running Oracle products on VMware virtualized environments. 
No limitation on use or distribution. 


Support Status for VMware Virtualized Environments 
-------------------------------------------------- 
Oracle has not certified any of its products on VMware virtualized 
environments. Oracle Support will assist customers running Oracle products on VMware in the following manner: Oracle will only provide 
support for issues that either are known to occur on the native OS, or 
can be demonstrated not to be as a result of running on VMware. 

If a problem is a known Oracle issue, Oracle support will recommend the 
appropriate solution on the native OS.  If that solution does not work in the VMware virtualized environment, the customer will be referred to VMware for support.   When the customer can demonstrate that the Oracle solution does not work when running on the native OS, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.

If the problem is determined not to be a known Oracle issue, we will refer the customer to VMware for support.   When the customer can demonstrate that the issue occurs when running on the native OS, Oracle will resume support, including logging a bug with Oracle Development for investigation if required. 

NOTE:  Oracle has not certified any of its products on VMware.  For Oracle RAC, Oracle will only accept Service Requests as described in this note on Oracle RAC 11.2.0.2 and later releases.

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